Preparing for and Using a Remote Desktop Connection

Protecting your Internet Connection

If you will be connecting to your HWeb products (HWeb Agent, Dispatcher, Utilities, and Admin programs) via the internet, protecting your internet connection and internet access is crucial to being able to continue doing business. In the event you have a planned or scheduled internet outage make sure you prepare by printing out on paper all of the trips likely to occur during the service interruption so that you may continue to work. An alternative is to seek out another (temporary office) location to enter reservations from or to dispatch from so that you may continue to work without interruption.

Remote Desktop Connection

You will be connecting to the Hudson Server via Remote Desktop Connection. This application is included in Microsoft Windows XP and later versions. You may use earlier versions of Microsoft Windows, but you must first download the free Remote Desktop Client from the Microsoft Website here.

This application is also included on the Windows XP install disk if you have it. This XP install disk may be used to install the Remote Desktop Client on earlier versions of MS Windows.

To see if your PC has the application:

Start All Programs Accessories Communications Remote Desktop

If you do have this application, it may be easiest to copy the shortcut to your windows Desktop. To do this, browse again to the Remote Desktop program. Right Click on it. Left click on Copy. Place the mouse cursor over the Windows Desktop. Right Click again and then select Paste. This should put an Icon on your Desktop named: Remote Desktop Connection.

Connecting

(Ensure first that your workstation can connect to the internet.)

Double Click the Remote Desktop Connection program or shortcut, to bring up the connection window. In this window, enter the IP ADDRESS of the Hudson Server you will be connecting to:

 Your Server IP Address is:  (Contact Hudson Tech Support for this information) 

Once the IP Address has been entered, click on CONNECT.

An internet connection to the Hudson Server will be initiated.

At the login screen, enter your Login Name and your password. Your login information is CaSe SenSItiVe. So check your caps lock key before entering.

Your Login Names and passwords are: (Contact Hudson Tech Support for this information)

Upon successful login, you will be presented with your customized Windows Server Desktop where you will see your normal HWeb Icons. From here, you login to and use your Hudson products in the normal manner.

When finished with your session, click the START button, then Log Off. When asked if you are sure you wish to log off, select YES. 

At any time during your session, you may return to your own Windows Desktop by clicking on the minimize (-) button at the top of your Remote Desktop screen. The session will be minimized to your taskbar. To restore, simply double click on the “69.20.61.103” task at the bottom of the screen.

While connected to the Hudson Server, you are welcome to use a web browser (Intenet Explorer, Mozilla, etc.) to retrieve helpful and useful work related information (Flight schedules, etc). You are not authorized to download applications of any sort to the Hudson Server, without express written consent of Hudson Technical Support department.

If you have trouble connecting to the Hudson Server, make sure first that you have internet access from the workstation. If in doubt, check this from more than a single workstation or PC. If you have internet access, but cannot connect to or login to the Hudson Server, call our Tech Support line or send and email to support@hudsonltd.com.