The Hudson Group has a method for reporting program or software bugs to the appropriate development staff. The program is called Bugzilla and it is accessed via the internet.

Connect to the Internet, and then go to: http://hudsonltd.net/bugzilla/ If this is your first visit to the site, you may need to establish a login name and password. Once you have done so, you will have the ability to Enter a Bug.

You begin the process by selecting the HWeb Product that you believe has the problem:

Component

Select the area of the product where the bug occurs.

Platform:

Leave at the default setting OTHER

OS

(Operating System): Select the appropriate operating system of the computer (Ex. Windows98, XP, etc).

Priority:

This is how important it is to you at the moment, and how critical a problem this is relative to you transacting business normally.

P1: Requires immediate attention and reply. Business cannot proceed. (Called Tech Support)

P2: High Importance - Software will work, but major component will not function properly

P3: Normal - please handle as part of routine support

P4: Low Importance - no immediate need for assistance

P5: Minor - when possible

Severity:

Blocker: Software will not run. Operation/Business cannot be transacted (Called Tech Support)

Critical: - causes the software to freeze often. Some Workstations can still operate.

Major: - Software fails occasionally, but regularly.

Normal: - Software will work, but major component will not function properly

P3: Normal - Feature or item works, or works intermittently, but with problems/errors

Minor: - Minor issue or problem, Does not effect flow of business.

Trivial: - Ex: Misspelling

Enhancement: - A suggestion for future enhancement or development of the product.

Assigned To: (leave Blank)

CC: (leave Blank)

URL: ( leave Blank)

Summary: A short phrase to one sentence description of the issue

Description:

A brief but specific overview of the bug and the specific steps necessary to replicate/repeat the problem. Include whether this occurs on a single workstation or on multiple workstation. How frequently does the problem occur? Does it occur with one user only or multiple users? The more information you provide and the more specific you can be, the easier and quicker support or development will be able to diagnose and resolve the problem. Please be factual. Poor descriptions may result in your submission being discarded. It needs to be clear and concise.

When finished with the description, please click the COMMIT button at the bottom of the box. The Bugzilla system will generate a Bug Number which will display on the next screen along with much of the information you have just entered above.

Scroll to the line: STATUS WHITEBOARD and enter your Hudson License ID. To obtain this ID number, open any HWeb product on your system. Click TOOLS \ LICENSE \ Display Current License Details. Find the Customer ID: hg01 and enter this in the Status Whiteboard field.

Click COMMIT again at the bottom of the screen.

You will receive an email with the confirmation of the bug information submitted. When there is updated information on the bug and or it has been tested and resolved, you will receive additional email notifications as well.

Note: the Bugzilla system is not intended to serve as a means of contacting Tech Support. It is however designed to allow clients and Hudson Staff to report issues which have not been resolveable in the normal manner and which is clearly a Programming or Development Error. Before using the Bugzilla system to report a problem, all other support avenues should have been tried and exhausted.