At one time, Web Profiles were created and managed by clients online. Local System profiles were created and managed by your agents. The two systems didnt really communicate as efficiently as they could have and you couldnt track total number of reservations made by a single client, combining both their web reservation history with their local system history...Now you can! Recent changes now allow you to create and manage Group and Sales profiles in the local system, and then export them to the web for immediate client use. You can also enter the WebID for an Individual's web profile in the Local system profile and see combined history for both systems.
(NOTE: Only profiles
of types: GROUP or SALES can be exported from local system to the
Web as of the date of this article.)
GROUP / SALES PROFILES
To manage profiles
in local system, and then upload to the web:
Click: Tools - Profiles -
Edit Existing Profile (or SHIFT + F9)
Browse to and open
the desired profile.
Assuming that the
profile you have opened is either a GROUP or a SALES profile,
then:
Enter the desired
Alias (WebID) into the appropriate field on the GENERAL tab. (This field is CaSE
SenSItive).
Beside the WebID
field - set the profile= EXPORT (default setting is No
Export).
Adjust any other
values as needed within the profile tabs. When finished:
Click: Tools -
Update the Web.
You will be prompted
to Save Changes first.
After changes are
saved, the profile will be uploaded to the web, and a dialog box will confirm
this, or report errors, if any occurred.
Your profile is now
uploaded, active, and useable on the web system.
LOCAL
PROFILES
If you have a client
who has already built a profile for his/herself online, they probably already
have a ProfileID that has been automatically assigned by the web system. It will
start with two letters that correspond to your web reservation system, and will
also have a series of numbers. (ex: ZA000123, WX000789, etc.).
This web generated
profile ID can also be entered into the local system profile, so that all online
reservations that the client places, are "linked to" and associated with the
local system profile that you also have for them. This is useful for tracking a
clients reservation history of both local system and online reservations in one
central location (the local system profile history) and for tracking and
awarding frequent rider points.
To add a
web-generated profileID to the local system profile, follow the steps above to
locate the desired profile in the local system.
Then, in the WebID
field, enter the Web-generated profile ID (ex: WX000789) into the WebID field on
the GENERAL tab.
Save changes to the
profile and exit.
Now, when the client
places online reservations using the WebID, the combined reservation history
(web and local) can be viewed in the local system by opening the profile for the
client and going to the HISTORY tab.